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Rebate Program
Please contact our customers service department to discuss the details about our very successful rebate program. The rebate program was designed to show our customer appreciation and to reduce our customers over all cost. Reducing cost is part of the JaniSource mission and continues to be of top importance.
Returns Policy
To speak with a Customer Satisfaction Specialist about returning a product or to inquire about our return policy call toll free 1-877-667-4323.
Please contact JaniSource Customer Service Monday through Friday 8:00am to 5:00pm EST to obtain a Return Merchandise Authorization before shipping a product back.
- Customer is responsible for shipping charges to JaniSource distribution center for all products being shipped for return, exchange or replacement. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express.
- Any defective items returned within 21 days of processing will be promptly replaced at no charge
- Non-defective, re-saleable items in original package may be returned, at customers expense, within 21 days of order processing. Credit will be issued at the original invoice price less a 15% service charge, subject to an incoming inspection. Merchandise must be in original package with all packing and paperwork enclosed.
- Closeout items may not be returned.
Shipping Policy
All products and equipment ship free in the Continental United States to commercial address only. Equipment delivery is dock or curb service only. The freight trucking company is not responsible for unloading the item from the truck or carrying the item into the building. Your item is likely to be heavy and large; therefore, we recommend that you have someone with you to help you unload the item and carry it inside.
Orders on in-stock items received by 11:30am will be sent out UPS or trucking company the same day. Most orders on equipment take 3 days to process before shipping.
Payment Policy
At this time online customers must provide a major credit card to place orders. To inquire about alternative methods of payment for government agencies call us toll 877-667-4323.
About Your Privacy
We absolutely will not sell or share any information that we collect through our web site or otherwise with any third party not required to process your order.
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